Frequently asked questions
How long do I have to return an item?
You can request a return within 30 days after delivery. Email [email protected] with your order number and the reason for the return. You do not need an account; guest orders are handled the same way.
Who pays return shipping?
If your item arrives damaged, defective or not what you ordered, email us as soon as you can and include photos where helpful. We will send a replacement or issue a refund. If we need the item back, we cover the reasonable return shipping cost. Items must be unused and returned with their original packaging and all included parts. The customer pays the return shipping cost.
How do I start a return?
Email us before you ship anything. We will reply with the return address and instructions for your order. Please do not send items to the address shown on the package unless we confirm it for your return.
Questions? Email [email protected].
What does delivery cost?
See the shipping policy for delivery options and charges.
When will my items arrive?
See the delivery estimate on each product page. Estimates are not guarantees.
Do I need an account?
No. You can shop as a guest, and we send order details to the email you give at checkout.
Which countries do you ship to?
The United States and the other countries listed at checkout. Orders shipped outside the United States may be charged import duties or taxes on delivery, and these are not included in our prices.
How can I pay?
By card at checkout. Payment is processed securely by Stripe, and the charge appears on your statement as WIVILLE.
How do I check on my order?
Email [email protected] with your order reference and we will tell you where it is.